Return and Refund policy 

 

Every item at SaX Relics is a curated vintage, new, or pre-owned piece. We grade and photograph each item honestly so you know exactly what you're getting. All photos are of the actual item and are never altered or generated by AI, and any flaws are disclosed in the listing. All sales are final. We do not accept returns or exchanges for reasons of fit, change of mind, or personal preference.

The only exception: items not as described. Returns and refunds are honored only when an item arrives materially different from its listing (an undisclosed flaw, the wrong item). To qualify, email us within 3 days of delivery with your order number and clear photos of the issue. Requests or photos received after 3 days cannot be accepted. Every order is inspected, photographed, and recorded as it's packed, before it ships. Every claim is reviewed against the original listing photos, condition notes, and this packing record, and claims that don't match will be declined. If approved, you'll receive a full refund or store credit (your choice), and we'll provide a prepaid return label. Refunds post to your original payment method within 5–7 business days of us receiving the item.

Vintage and pre-owned items. Vintage and pre-owned items naturally show signs of age. Patina, minor wear, and small imperfections are part of their character and are not considered defects. Anything notable is always disclosed in the listing and condition grade.

Sterling silver. Sterling silver naturally tarnishes and darkens with exposure to air. This is normal, is not a defect, and can be removed with a silver polishing cloth. Each listing states whether a silver piece is new or pre-owned.

Questions before you buy? Message us on Instagram @sax.relics or email saxrelics@gmail.com. We're happy to send more photos, measurements, or answer any questions before purchase.